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LASTMA opens 24-hour free customer service center

The Lagos State Authorities has opened a 24-hour customer support centre to reinforce the operations of the Lagos State Site visitors Administration Authority.

The centres at LASTMA headquarters are geared up with devoted toll-free helplines, a complaints centre, an internet site, a whistleblowing app and a brand new statistics, analysis and information division.

In accordance with a press launch he personally signed on Tuesday, the Governor's Particular Adviser on Transportation, Sola Giwa, formally opened the customer support heart and introduced the particular traces: 0800-00-527862 or 0800-00-LASTMA.

Explaining the initiative, Hon. Sola Giwa stated motorists can contact the Name Middle via the toll-free hotlines to report incidents, request help or search data on highway situations, together with updates on the actions of LASTMA personnel.

He stated the centre additionally permits drivers to get real-time updates on highway situations and site visitors advisories, permitting them to plan their routes extra successfully, keep away from site visitors jams and scale back journey time.

Highlighting the options of the shopper help facilities, the particular adviser additional defined that the whistleblowing app is designed to contain everybody within the state's site visitors administration.

“In case you see one thing, say one thing,” he added. The app is out there to obtain from the Android Play Retailer.

The site visitors advisor additionally stated that the whistleblower app permits motorists and different highway customers to report harmful driving and different reckless conduct on the highway, in order that LASTMA can take rapid motion and implement site visitors guidelines.

He stated the general public may earn factors for each legitimate incident they report and obtain a reward for his or her actions.

Giwa additionally talked about a walk-in grievance heart and an interactive dwell web site (lastma.org) can be found for residents to get in contact with site visitors controllers, and urge everybody to embrace the initiative.

Throughout a dialogue of the brand new Statistics, Analysis and Information Division, he defined that the division goals to conduct a complete survey and evaluation of automobiles on Lagos roads.

“This consists of real-time information on the variety of automobiles seized, categorized into non-public and business automobiles, particulars of accidents and different site visitors violations,” the assertion stated.

Through the demonstration on statistics and information performed between January and June 2024, the particular adviser refuted the idea that the company is focusing extra on non-public automobiles. He reported that 5,547 business automobiles have been impounded for site visitors violations, in comparison with 3,823 non-public automobiles.

In his handle, the Commissioner for Transport, Mr. Oluwaseun Osiyemi, pressured that the Buyer Help Centres purpose to enhance communication between the general public and LASTMA, streamline site visitors and considerably enhance the general driving expertise in Lagos State.

He famous that due to the brand new centres, site visitors controllers are actually only a telephone name away, for gratis to the citizen.

The Managing Director of LASTMA, Mr. Olalekan Oki, confirmed that the workers on the newly opened name centre have been rigorously educated by the federal government, noting that the company will use a number of languages ​​together with English, Pidgin and Yoruba to make sure ease of communication for all members of the general public.

He reiterated the company's dedication to prioritizing public suggestions, stating that citizen enter will assist guarantee environment friendly site visitors administration throughout the state.

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